Lewis Williams

Technical Support Engineer & Systems Administrator

Working with Microsoft technologies such as Office365 and Azure, aspiring Linux systems administrator. Often creating my own projects to keep me busy and grow my skill set.

When I'm not working on my own projects I can be found rock climbing or hiking in the mountains of Snowdonia national park.


Experience

Senior MSP Support Technician

Risc IT Solutions Ltd

After being in my senior support role for 8 months I had the opportunity to move into a new and developing team within Risc ITs technical department. This team was focused around creating a managed service offering (MSP) for Risc customers. This involved creating the general outline and processes for the department, being responsible for customer documentation and standard operating procedures, managing customer infrastructure and reviewing and completing any change requests.

August 2021 - Present

Senior IT Support Technician

Risc IT Solutions Ltd

After being at Risc IT Solutions for over 2 years I moved into a senior role, alongside general help desk duties I also dealt with escalations from other engineers when required.

January 2021 - August 2021

IT Support Technician

Risc IT Solutions Ltd

My role as Technical Support Engineer involves working within the technical support team to provide support to resellers and customers across a range of IT solutions. My responsibilities include making and receiving general help desk calls and investigating customer issues while documenting everything in a case management system. I also provided support to internal staff with hardware, software, and services.

June 2018 - January 2021

Operations Manager

Apex Hosting LLC

During my time at this company, I have gained experience in server management and networking. I have had several promotions which has enabled me to take on the responsibilities of staff management, account management, general customer support and generally aiding the day to day running of a successful business.

July 2016 - June 2018

Technical Support Engineer

Apex Hosting LLC

Apex Hosting is an American owned company that was founded in 2013 to deliver the highest level of service and support to its clients. I was taken on by Apex to provide support to customers and troubleshoot any technical problems they had, working within the technical support department I would respond to customer issues via ticket or live chat software to resolve any technical issues.

February 2015 - July 2016

Projects

Craft-List

craft-list.net

Craft-List is a website I started back in 2015 with some friends. The main aim was to create a place for people to share their Minecraft servers. We set out to make Craft-List not only a site to advertise servers, but to review them and for owners to keep dedicated pages for all information about their servers, such as change logs and statistics on players. Visit Craft-List here.

April 2015 - Present

Skills

Programming Languages & Systems
I have knowledge of:
  • Windows
  • Windows Server
  • Linux
  • MacOS
  • Microsoft 365
  • Microsoft Azure
  • Networking
  • Hardware
  • Backup Solutions
  • Hypervisors Virtual & Machines
  • Microsoft Active Directory Services

Interests

Apart from being an active tech enthusiast, I enjoy most of my time being outdoors. Im an avid climber taking any opportunity I can to climb indoors or out. I also enjoy hiking up the mountains of Snowdonia.

When forced indoors, I can be found watching movies or YouTube. I spend a large amount of my free time exploring the latest technology advancements and working on personal projects.


Awards & Certifications

  • Microsoft 365 Identity and Services MS-100
  • Microsoft Managing Office 365 Identities and Requirements 70-346
  • Microsoft Modern Desktop Course
  • Microsoft Enabling & Managing Office365 Course
  • Btec Level 3 IT Practitioners
  • ESET Deslock Encryption Course